How do I reserve this property? What is the method of payment?
We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards.
What is your cancellation policy?
Please contact Jackie as soon as possible if you must cancel or change your reservation. If you cancel your reservation more than 60 days prior to the arrival date, you will receive a refund of all monies paid less a $250 cancellation fee. If you cancel your reservation within 60 days of the arrival date, you will lose all monies paid unless that designated week can be re-booked OR you have purchased Trip Insurance. (See below information regarding Trip Insurance). You must email us a notice of cancellation.
Do you offer Trip Insurance?
Two types of trip insurance are offered via TravelGuard during the online booking process. Trip insurance is optional, but we highly recommend purchasing it. You can review the specific details during online booking.
Do you require a damage deposit?
No, we do not require a damage deposit. A non-refundable damage insurance fee is included in the total rental cost. The damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.
How far is this home to the beach? Is the beach access public or private?
A Google map is located on this website and it will show the exact address and location of the home. Check each listing for the exact location.
Do you supply linens?
Yes. Linens for the property are provided. All bath towels, washcloths, bed sheets, pillow cases, and kitchen towels, are provided. We do not provide beach towels.
What is "Admin Fee"?
The Admin Fee covers non-rental fees associated with preparing the home for a guest stay. This includes cleaning, inspections, inventory management, supply set-up, outdoor preparation and other tasks associated with preparing the home for guest arrival.
Is WIFI and Cable Television provided?
Yes, free WIFI and Cable TV are provided. The WIFI passwords will be posted in the home on kitchen counter in a picture frame.
Can we check in early, drop-off our luggage OR park in the driveway?
No. Our check-in time is at 4 pm CST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple properties for guest arrivals. The property has an electronic lock that will coincide with the check-in time. We are on central time, so please plan your trip accordingly.
Are beach chairs, umbrellas and toys provided? Does the property have a pull wagon?
We do not officially supply beach chairs, umbrellas or toys, although some of these items may be at the home. We suggest you review what is there before making a trip to one of our many beach stores. A pull wagon is provided for hauling beach gear, ice chests, and toys.
Do you supply toilet paper, paper towels, garbage bags and soaps?
We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and bar soaps for each bathroom, kitchen trash bags, dishwasher soap and a couple soap packs or pods for the clothes washer. Guests will need to buy additional supplies for the remainder of their stay.
What items do I need to bring?
Hair dryers, beach towels, shampoo, suntan spray/lotion, cooler, beach gear, hats, sunglasses and toys. Some condiment items may be in the home such as salt/pepper, sugar, spices, and coffee filters, although they are not officially provided.
Do you supply beach towels?
No. Be sure to bring your own beach towels and DO NOT remove any of the bath towels from the home.
What small kitchen appliances and cooking utensils are provided?
We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot, keurig, and blender.
Where do we pick up the keys or obtain property access information?
All homes have electronic locks so there is no key pick-up. Access codes for the home (and/or applicable gate codes) will be sent via text 1 day prior to your arrival.
Who do I call for a problem after arrival?
Our local contact information will be provided via email